FAQs
We charge flat Rs. 50 as delivery charges. We ship all orders via DTDC and Indian Post courier service. Tracking number is also provided by both Courier partners.
Processing : We have received your payment and are now processing your order. Please allow 1-3 working days for processing. On occasion, this may be extended by a few working days.
Complete : Your order has now been shipped. You will receive a shipment confirmation email and if you selected tracking, you will also receive your tracking number.
If you want to make any changes to your order, please contact us as soon as possible.
You can email us direct at admin@mtseedbank.in
As long as your order has not already been shipped, we will be able to amend your order.
If your order has already been shipped, you must return the order to us unopened. Once we have received the unopened returned order, we will arrange a new shipment with the amended products.
The usual time for delivery from dispatch is between 2-3 working days
You will receive a confirmation email including your order number confirming that your order has been placed and is awaiting payment. If you have placed an order and not yet received a confirmation number, please check your email spam folder. If not there, you may not have completed the check-out process. Once your order has been received, you will be sent a processing confirmation and lastly a shipping confirmation along with your tracking number.
We are currently not offering CoD options on purchase of products through our website .
We currently accept the following payment types:
UPI (QuickPayUPI Payment Gateway) and Direct Bank Transfer.
Once the order is dispatched you will received a tracking number on your registered email.
For shipping we use DTDC service for speedy delivery across India.
Customer can track the shipment using DTDC Tracking Number on this webpage https://www.dtdc.in/tracking/shipment-tracking.asp
If you are unable to login, please check the following :
- Make sure you are entering the correct email address.
- Make sure your password is correct. Alternatively, use the password reset feature.